Mautone is a healthcare institution located in Maldonado, Uruguay, with over 45 years of experience in providing medical services. With a team of 1,300 staff members, Mautone delivers more than 320,000 consultations per year. Humand has become a key tool for internal communication and streamlining corporate processes, playing a crucial role in the organization’s efficiency and connectivity.
The Challenge
In Maldonado, Uruguay, Mautone stands as a trusted healthcare institution with over 45 years of experience. With more than 320,000 annual consultations and a team of 1,300 staff members, the need for a tool that could unify internal communications and streamline processes became essential to optimize operations.
This need emerged following internal climate surveys, where employees expressed a strong desire to be better informed and to have more integrated processes. That’s when Humand presented itself as the ideal solution.
The implementation of Humand proved to be a key tool in integrating internal communications and process management. Thanks to Humand, Mautone was able to centralize all development and culture-related processes, making them accessible to the entire team simultaneously.
The platform enabled the institution to manage all employee programs, institutional policies, and other internal procedures in an organized way. It also facilitated the execution of satisfaction surveys and provided detailed reports on everything handled through the app. This allowed Mautone to track key performance indicators, measure efficiency, and continuously identify areas for improvement.
Yaden Cardeza, Human Capital Administrative Assistant, shared: “The support from Humand was excellent. Throughout the entire process, we felt very supported—before, during, and after the launch. They were always available to answer our questions and provide opportunities for improvement.”
Centralization: The Key to Success
For Mautone, the incorporation of Humand marked a radical shift in how training requests were handled. Previously, staff had to fill out a form, sign it, send it to HR, or scan and email it. Now, everything can be done directly through the app.
Humand allowed the organization to centralize human capital management processes using forms, chats, and tickets—saving time and enabling faster response times for team members.
Eloísa Echeverría, Head of First-Level Care, noted: “The Humand app has simplified things so much in my role. Since I work across multiple departments, requesting staff is now much more efficient. Before, we had to fill out a form manually and physically deliver it to HR, which carried the risk of it being lost or not reaching the right person. With Humand, I can submit a request in under a minute, it’s saved in the system, and I can track its progress.”
People at the Heart of Everything
With over 1,300 team members, integrating people and fostering a strong culture was key for Mautone. The focus was on creating processes that add value to people beyond administrative tasks—improving development, training, and engagement activities. Humand turned out to be the perfect tool to support that vision.
Through its implementation, Mautone not only optimized internal operations but also strengthened its organizational culture—placing people at the center of its transformation strategy.
