Service Management
Optimize your internal services
Enhance your internal services with efficient channels, standardized forms and procedures. Encourage employee feedback and suggestions and use reports to obtain valuable insights.
Trusted by more than 1,000 companies
Empower employees with a self-service portal
Provide a user-friendly service portal where employees can easily browse the service catalog, submit requests, and track their progress. Ensure consistency and efficiency with standardized forms and procedures, and improve the overall employee experience and satisfaction.
Streamline case management with the power of automated workflows
Designated agents can efficiently review, assign, and resolve cases with full visibility from start to finish and track them in real-time. Contribute to faster resolution times with automated workflows and allow agents to deliver better support. Enable SLAs and promote transparency, accountability, and efficiency in service delivery.
Leverage service requests with customizable forms
Create diverse service items and tailored them with an intuitive form editor. Ensure requesters provide all necessary information upfront, reducing back-and-forth communication and speeding up resolution times.
Increase efficiency with data-driven insights and reporting
Harness valuable insights through comprehensive reporting and analytics. Track key metrics such as case volume, resolution times, and employee satisfaction to identify trends, bottlenecks, and areas for improvement. Continuously optimize internal services, increase efficiency and reduce costs.
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